Identity verification at 30Bet is triggered when cumulative deposits on your account reach EUR 2,000. Until documents are approved, withdrawal requests are held in a pending state.
Documents are submitted through Account - Verification. The process is straightforward - upload clear images of the required files and allow time for the review to complete.
KYC (identity check) is triggered automatically once your total deposits reach EUR 2,000. You can submit documents proactively before this threshold to avoid delays on your first withdrawal request.
If a withdrawal request is submitted before KYC is completed, the payout will remain in pending status until all documents are reviewed and approved.
Three document categories may be requested depending on your account activity and payment methods used.
| Document Type | Accepted Examples | Requirement |
|---|---|---|
| Government-issued photo ID | Passport, driving licence, national ID card | Must be valid - not expired |
| Proof of address | Utility bill, bank statement, council tax bill | Dated within the last 3 months |
| Proof of payment method | Card photo (front, last 4 digits visible), e-wallet screenshot | May be requested based on method used |
The name and address on all documents must match the details used at registration exactly. Discrepancies will result in a rejection and a request for corrected files.
Accepted file formats and size limits are shown in the upload interface. If a document is rejected, the reason is provided and you can re-upload a corrected file immediately.
Most rejections are due to image quality or document details not matching the account information. The checklist below covers the most common causes.
The current status of submitted documents is visible under Account - Verification at all times. Statuses update as each document is reviewed.
| Status | Meaning | Next Step |
|---|---|---|
| Submitted | Document received and queued for review | Wait for the review to complete |
| Under Review | Document is being checked by the verification team | No action needed - allow time for completion |
| Approved | Document accepted - category verified | Proceed with withdrawal if all categories approved |
| Rejected | Document not accepted - reason provided | Re-upload a corrected document through Account - Verification |
Once all required document categories show as approved, withdrawal requests submitted through Account - Cashier will be processed without KYC holds.
Approved KYC is a prerequisite for any withdrawal. Submitting documents early - before the EUR 2,000 deposit threshold - means your first withdrawal request processes without delay.
For the full withdrawal process including limits and timelines, visit the withdrawals page.
The scenarios below cover the most common problems during the KYC process.
A rejected document does not suspend your account. Re-upload a corrected version through Account - Verification.
Review times vary depending on the volume of submissions. If no status update appears after several business days, contact support.
If a withdrawal remains pending after all KYC categories are approved, another condition may be preventing processing.
Prepare the following before contacting the team.
For all verification queries, reach the team through our support channels - live chat is available in English 24 hours a day.
KYC is triggered automatically when cumulative deposits on your account reach EUR 2,000. You can submit documents proactively through Account - Verification at any time before this threshold.
A government-issued photo ID (passport or driving licence), proof of address (utility bill or bank statement dated within 3 months), and in some cases proof of payment method are required.
Log in and go to Account - Verification. Select the document type, upload a clear image or scan, and submit. The review team will update the status in your account.
Review time is not confirmed in DATAPACK. Check Account - Verification for the current status. If no update appears after 3 business days, contact support via live chat.
Common reasons include a blurry or cropped image, an expired document, name mismatch with registration details, or a proof of address dated more than 3 months ago. The rejection reason is shown in Account - Verification.
Yes. KYC is not required to deposit or play. However, withdrawals are held in pending status until identity verification is approved.
A withdrawal request can be submitted, but it will remain pending until all required KYC documents are reviewed and approved.
A utility bill, bank statement, or council tax bill dated within the last 3 months is accepted. The name and address on the document must match your registration details exactly.
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